The workforce in Adversus is the display on the agent who has been online for a period of time and allows you to see the pause they have.
1. To enter the workforce, you need to go to "Insights" in the menu on the left and afterward "Workforce."
2. In the workforce, you will be presented for the agents who have been available in the time period and also their pause at the right:
3. You can filter your way to specific users, teams, and user groups as well different time periods: