Under "Mail and SMS activity" in the menu under ''Messages'', you can see what "happens" with the SMS you send to customers. Here is a description of the various events:
Sent: An SMS has been sent to the recipient.
Delivery successful: The recipient has received the SMS.
In the queue at SMS provider: Waiting for the provider to process the SMS.
Delivery failure: The recipient number cannot receive SMS (not valid number, landline / IP number).
Message in queue: The recipient's number is not a mobile number or exists.
Delivery will never happen: The recipient's number has blocked the SMS, and we are not trying to send it again.