Example 8: Update scheduled contact time based on whether an email is opened the first time.
In this example, the phones send infomails to potential customers and make an appointment for us to call back. If the customer opens the mail and thus shows interest, it can be smart to get in touch with the customer as soon as possible.
On "Common Campaign", leads that have "Automatic Redial" status and open an email for the first time will be updated with a new 1 minute contact time. In addition, a note is added to the dialer saying "The customer has opened the mail" so that the phoner knows why the lead is coming up now.