First of all, welcome to Adversus! Adversus helps companies in the telemarketing world to increase their sales, revenue and overall performance.
This is a guide on how to set up Adversus and get ready to make your first call. Below, you'll find a video that guides you through your start up process as fast as possible. In addition, we have a more detailed written description further down:
On the left side of your screen, you'll find the menu where you will create the setup.
Before you can start dialing, you will need to go through the following three steps
1. Load/Create leads
2. Create campaign
2.1 Once a campaign is created, it is possible to select some advanced setups that you can read more about here:
You can also choose "more" on the right, where you will be able to clone as well as delete your campaign.
3. Add leads to the campaign
Learn how to add leads Here.
Once these three steps have been completed, you are ready to make your first call via Adversus.
The following points are a review of some of the other features in Adversus:
4. The Dialer
You call out via "Dialer", which you will find in the menu on the left. You can call on one or more campaigns at the same time, but if you're starting Adversus, there will only be one campaign. Click on the name of the campaign and you'll go into the dialer. (The dialer in the following images is split into two for visual sake).
On the left side you can find all the lead master data on the items. In addition, you can access the manuscript on the tab with a baloon in the right corner at the top of the above image. At the top left of the above image you can call customers, forward, turn off microphone, stope recording, give permission for recording and use the key menu.
On the right side of the dialer you will find the result data where you can write data in the result data you have added.
In addition, internal notes can be written.
Mail and SMS can also be sent if it is set up for the campaign.
Afterwards comes the status, here you can give a recovery point if you need to call back.
Otherwise, all leads Have a status, which you give under the "Status" tab.
-Success: The positive outcome
-Not interested: the negative outcome
Unqualified leads Outside audience
Invalid leads It does not perform.
If you do not reach a lead, it can be saved as "voicemail" on the gray button.
In the bottom right corner you can find 4 icons that show all previous interactions on the subject, today's Kpis at the seller level, the last 10 leads You have contacted and a private redial list.
Call back the agent can get an overview of the private call backs they have. There is a set time when the lead should be called, what the customer's name is, which campaign they are on, and the ability to click on the lead.
5. Statistics & Reports
5.1 In the "Reports" menu, you will find various KPIs that can be used for statistics. You can get help here: reporting
5.2 Dashboard: Here you can find relevant KPI's shown on a dashboard. You can get help here: Dashboards
5.3 In "Sales," if you have additional products and use the Sales module, you will be able to see the sales created. If you want to set up the sales module, you can learn more here: Sales in warehouse
5.4 In the "Live" menu, it is possible to see what agents have done the last few hours, as well as the opportunity to listen live.
5.5 "User Efficiency" is a visual overview of agent login on a daily basis. Here you also have the opportunity to listen live to agent-lead conversations without interfering with the call.
5.6 In "Email Activity" it is possible to view the last 7 days of email activity and whether emails have been sent, received and opened.5.7 In "SMS Activity" it is possible to view the last 7 days of SMS activity
6. Leads are divided into five fields:
6.1 "Filter views" is where you can find specific leads, such as all successes, all without phone numbers, all with certain postal codes, etc. You have the option to filter your data in two different ways:
The data filter can be used to filter by things like name, zip code, phone number, etc. That is, the lead master data as well as the result data are filtered here. Read more about data filtering here:
The campaign filter can be used to filter by things like status, last contact times, last contact, etc. That is, it's the campaign data you are filtering through. Read more about campaign filtering here:
6.2 "Leads pools" have been already been introduced during loading of leads, in point 1. The lead pools are where all of the leads are stored, making it the backbone of Adversus.
In addition, in the top right corner, you can search for leads In campaigns.
6.3 In "Journeys", you can create journeys for your leads . You can create different triggers so that if one thing is done with a lead, another thing has to happen.
6.4 Get help for "Duplicate Check" here: Remove Duplicates
6.5 Get help for "Create manually" here: Manually Create lead
7. Booking overview:
This is where all meetings booked into the calendar are available. It is only possible to view bookings if you have integrated a calendar. Read more about booking overview here: Get Bookings in warehouse
8. Call Search:
The call search is used to search for phone numbers and conversations.
"Users" can be internal users, such as agents, as well as managers.
At the same time, you can create meeting consultants, people who can hold meetings that are booked through Adversus. If you want to book meetings directly through Adversus, a calendar can be added here: Add calendar
9.4 Automatic mail:
You can find an overview of the automatic mail you send, as well as edit and delete it.
9.5 Inbound Settings:
If you have purchased the inbound module, you will be able to see the incoming contact log, as well as an overview of which users can receive incoming calls across campaigns. Read more about the inbound module here: inbound module
If you are working with direct sales, you can create the products you sell here. Read more about products and sales here: Sales Module
Under the help item in the menu, there are a number of guides and short videos explaining and demonstrating how to use Adversus, solving any problems and, as a whole, showing how to get the most out of Adversus.
If you would like personalized help for Adversus, write in our chat in the bottom right corner.