On a starting point is an agent on all teams if this is not limited to specific teams on the user's profile. If you want, an agent can be assigned to one or more teams, which allows you to hide specific campaigns for specific agents.
You can use the following guide to set up teams
1. Go to "settings" and "campaigns" in the left-hand menu and then edit the campaign where teams should be set.
2. Here you will be able to create a team under "visibility and rights". To create the team, enter the name followed by "Enter". The box will be gray as in the example below:
3. When an agent needs to be added to a team, you edit this under "settings" and then "users". When you create or edit internal users, it is also possible to specify one or more teams.
In this example, the user now has access to the campaign due to the match on " Peter".