In Adversus, you have the possibility to create strategies for your campaigns. The idea is to make it possible to work differently, depending on which campaign(s) you are on.
If you want to create a strategy, you need to do this:
1. Go to "Dialer" on the menu on the left and afterwards "Create" in the top right corner and then "Strategy":
2. Give the strategy a name and afterwards "Create":
3. Now, you need to create the strategy. It would be best to choose which campaigns the strategy is using, what the lead order is, and which calls come across. In the following example, we are calling unprocessed leads. First, we will call on the campaign "Appointment Setting" and afterwards "Follow up campaign". Callbacks will come across, but only VIP and private, not common:
4. Afterwards you need to "Save" the strategy in the top right corner. Afterwards, the strategy will be available on the dialer: