You may need to move a user's call back from one user to another or put the calls out as common call back . To do this, you must do the following
1. Go to "Warehouse" and afterwards "Leads" in the menu on the left.
2. Filter on status being either VIP redial or Private redial and last contacted by the phoner which redials you wish to move. In the following example we find the redials for the agent Jonas:
3. Go to "Actions" on the right and then "Assign as callback":
4. You can either assign it as "Common callback" so everyone will get the call backs or assign it to a specific user if you choose "Private callback".