Description of each KPI – Adversus | Help Center

Number of successes: total number of leads completed with "success" status.
The total number of calls: total call attempts.
Number of calls (unanswered): total number of missed calls.
Number of calls (answered): total number of answered calls.
Total talk time (min): Total amount of talk time, in minutes.
Avg. Talk Time/Call (sec): Average amount of talk time per answered call, in seconds.
Closed Contacts: number of leads with the status "Succes, not interested, unqualified or invalid."
Invalid leads: Number of leads closed with the status "Invalid."
Contact Time (min): Total time spent in dialer on both calls and administration.
Contact time (New dialer.): This ensures that there can be only one Adversus tab open at a time.
Login time: Time spent in Adversus, both on the outbound calls, as well as on leads imports, etc.
Call test time: the latency before the lead answers the cal.
Hit Rate (%): Success/(not interested + success) * 100.
Success/hour: Amount of success per total contact time.
Unqualified leads: Number of completed leads with the status "unqualified."
Private callbacks: Total number of leads saved with the status of private callbacks.
"Not interested" leads Number of completed leads with the status "not interested."
Contact attempts: The number of open leads.

Meetings (including blank status): Number of meetings held where the status (held, deferred, and canceled) has not been completed.
Held meetings (excluding blank status): Number of meetings held with the status "held".
Cancellation percentage (incl. blank status): meetings held/meetings canceled.
Cancellation percentage (excluding blank status): meetings held/meetings canceled.
Canceled meetings: total number of canceled meetings.
Bookings (booking time): The number of meetings booked (where the time interval is based on the date of booking).
Meets total (timing of time): The number of meetings booked (where the time interval is based on the time of the release).

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